Order Shipped To An Indian Address:
We want you to love what you ordered, but if something isn’t right, let us know. You may exchange the merchandise for another colour, a different size, or an entirely new style.
In the unlikely event that any merchandise you have ordered from us is not received in good condition—is damaged or defective, or if merchandise delivered is different from what you had expected—you may return or exchange the merchandise. For the process of return or exchange, the product should be unused and in the same condition as you received it and in its original packaging along with original tags. The exchange is valid within 15 days from the date on which these goods were delivered.
We do not return or exchange gift certificates, jewellery and bags once dispatched, unless it is a manufacturing defect.
Delivery charges will not be refunded as they incur as an expense towards getting the product to reach you. We sincerely hope that you do understand our decision.
NO RETURN OR EXCHANGE ON DISCOUNTED MERCHANDISE
Easy Online Domestic Returns And Exchanges
It’s easier than you think. Follow these simple steps to return your purchase by mail:
1. On the invoice you receive, circle the item(s) that you’re returning and note the quantity and reason(s) for return on your invoice.
2. Pack your return securely, in the original package if possible, and include your completed invoice.
3. Courier the parcel back to us:
Kino Designs Private Limited
Building No.2, 5th Main,
Post Office Road, Bhoopasandra,
Sanjay Nagar, Bangalore- 560094
Phone: + (91) 9620798202
Once received, our team will study the need for return or exchange and based on their justification the exchange request will be processed.
You could also email us about the return / exchange on email@example.com | Please mention your order number / mobile number / reason for exchange or return in the mail. Our team will get in touch, within 6 hours; with the next step towards the same.
If you still have any questions regarding return and exchange, you can contact us on firstname.lastname@example.org